We are aware users of our invertebrate identification app have been experiencing access issues.
S&TC apologises for any inconvenience caused.
Issued: 17:00hrs 17th Feb 2020
For anyone experiencing the 'SQL' error message, or any other issues when using the app complete the following steps.
1. Check you definitely have version 2.4.1 running. You can find this in the corner of the white bar where the logos are on the category menu.
2. Delete and reinstall the app. For Android users, deleting straight off the applications menu screen is not enough, make sure you complete the delete through the Google Play app. For Apple users, deleting directly from the home screen is fine.
Issued: 17:00hrs 7th Nov 2019
We are aware users of our invertebrate identification app have been experiencing access issues. S&TC apologises for any inconvenience caused.
Due to a problem out of our control we have had to migrate the app to a new company in order to restore its functionality. Addressing the technical fault is being treated as a top priority and we are working hard to get all existing users up and running as soon as possible.